Frequently Asked Questions: Account Alerts
Please review the list below for your question. If you have additional questions, please call us at 847.407.2300.
How do I set up an Account Alert?
How do I delete an Account Alert?
Can I edit an Account Alert?
I want my Account Alert to be delievered to a different email address than my Online Banking information. Is this possible?
Why wasn't my Account Alert delivered?
Can I set up more than one Account Alert per account?
Are Account Alerts secure?
When are Account Alerts delivered?
I can't find the question or answer I am looking for here. Who can I call?
How do I set up an Account Alert?
You must be enrolled in Online Banking to utilize Account Alerts. To set up an alert, sign in to Online Banking and within the Messages section, click New. Choose the Alert you wish to set up and follow the prompts to activate the Alert.
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How do I delete an Account Alert?
To delete an Alert, sign in to Online Banking and within the Messages section, click on Checking/Money Market. Identify the Alert you would like to delete and click Delete.
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Can I edit an Account Alert?
Yes. To edit an Alert, sign in to Online Banking and within the Messages section, click on Checking/Money Market. Identify the Alert you would like to edit and click on the corresponding Number. Make the desired changes to your Alert and click Submit.
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I want my Account Alert to be delivered to a different email address than my Online Banking information. Is this possible?
Yes. In set-up, the Alert will default to the email address on file. Simply type the email address you would like to have the Alert delivered to in the corresponding box during set-up. You can also edit the Alert after it has been set up. Note: If your email address has changed, please notify us so that we have the most up-to-date email address on file.
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Why wasn't my Account Alert delivered?
Please review the following checklist to help identify the solution:
Account Alerts are emailed when the selected activity clears the corresponding account. Please verify the selected activity has cleared your account. Has your email address changed? Review the Alert information to ensure the most up-to-date email address is on file. Have you made any changes to the Alert recently? Review the Alert to ensure your Alert looks correct. Alerts are delivered between 8:00 AM and 8:30 AM CST. If your Alert was not delivered today, is it within this time frame? Please check your SPAM folder within your email. Has your Alert been delivered but caught by your SPAM filter? If so, please add AccountAlerts@americanchartered.com to your safe list. Is your email box full? If so, your Account Alert may not be delivered.
If you continue to have questions about the delivery of your Account Alerts, please call 847.237.1665.
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Can I set up more than one Account Alert per account?
Yes, simply set up each Account Alert type individually.
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Are Account Alerts secure?
Yes. Your full account number or other identifying or sensitive information is never transmitted in an Account Alert. In addition, we will never ask you to reply to an Account Alert with your personal or account information.
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When are Account Alerts delivered?
Account Alerts are delivered between 8:00 AM and 8:30 AM CST. Alerts will be delivered only if the Alert criteria has been met.
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I can't find the question or answer I am looking for here. Who can I call?
For additional help with Account Alerts, please call 847.273.1665 or contact us here.
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