Frequently Asked Questions: eStatements

Please review the list below for your question. If you have additional questions, please contact us at 847.207.4300.

I forgot my password. How do I retrieve it?
I never gave you my password when I signed up; how do I open my eStatement?
I know my password but I can't seem to open my eStatement. What's wrong?
Are eStatements safe and secure?

I forgot my password. How do I retrieve it?
Your password is automatically assigned to you upon enrollment. It is the first five characters of the email address plus the last 4 digits of your Social Security Number or Employer Identification Number (if business). If your password still does not work, please contact us at 847.273.1665.

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I never gave you my password when I signed up; how do I open my eStatement?
Your password is automatically assigned to you upon enrollment. It is the first five characters of the email address plus the last 4 digits of your Social Security Number or Employer Identification Number (if business). If your password still does not work, please contact us at 847.273.1665.

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I know my password but I can't seem to open my eStatement. What's wrong? 
You will need Adobe Acrobat Reader Version 5.0 or higher to open your eStatement. You can find a free download of the latest version here. If you continue to have problems, please contact us at 847.273.1665.

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Are eStatements safe and secure?
Yes, eStatements are 128-bit RC4 encrypted and password protected. With eStatements you also enjoy increased security of your account information: the paper statement that contains sensitive account information is eliminated.

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