Frequently Asked Questions: eStatements

Please review the list below for your question. If you have additional questions, please contact us at 847.207.4300.

I forgot my password. How do I retrieve it?
I never gave you my password when I signed up; how do I open my eStatement?
I know my password but I can't seem to open my eStatement. What's wrong?
Are eStatements safe and secure?
I'm a Mac user; why can’t I view my eStatement?

I forgot my password. How do I retrieve it?
Your password is automatically assigned to you upon enrollment. It is the first five characters of the email address plus the last 4 digits of your Social Security Number or Employer Identification Number (if business). If your password still does not work, please contact us at 847.273.1665.

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I never gave you my password when I signed up; how do I open my eStatement?
Your password is automatically assigned to you upon enrollment. It is the first five characters of the email address plus the last 4 digits of your Social Security Number or Employer Identification Number (if business). If your password still does not work, please contact us at 847.273.1665.

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I know my password but I can't seem to open my eStatement. What's wrong? 
You will need Adobe Acrobat Reader Version 5.0 or higher to open your eStatement. You can find a free download of the latest version here. If you continue to have problems, please contact us at 847.273.1665.

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Are eStatements safe and secure?
Yes, eStatements are 128-bit RC4 encrypted and password protected. With eStatements you also enjoy increased security of your account information: the paper statement that contains sensitive account information is eliminated.

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I'm a Mac user; why can’t I view my eStatement?
Mac's want to use an application called Preview as a default to open pdf files. The application Preview cannot decrypt eStatements.

The easy solution is to save the eStatement file to the desktop or in a folder. Then open up the application Adobe Acrobat Reader. This can be found in the Applications folder. It can also be downloaded here. Open up Adobe Acrobat Reader. Go to FILE>OPEN and find statement on the desktop or folder. Select the file. The password box should appear.

Your case-sensitive password (normally ALL CAPS) is required to open the attachment. The default password is the FIRST 5 CHARACTERS OF YOUR EMAIL ADDRESS AND THE LAST FOUR NUMBERS OF YOUR SSN OR BUSINESS TAX ID unless you have requested modification. Include any '.' periods, '_' underscores, or '@' or other symbols that may occur in the first 5 characters.

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