Electronic Services Agreement & Disclosure

DISCLAIMERS

This Agreement describes your rights and obligations as a user of any and all electronic services provided to you: Online Banking, Online Bill Payment, and Electronic Statements (eStatements) for deposit or loan accounts. This Agreement also establishes the rights and obligations of American Chartered Bank. Please read this disclosure carefully. Your acceptance of this disclosure by signature, online agreement or opening of your eStatement constitutes your agreement to comply with these terms and conditions. We may terminate any of your Electronic Services under this agreement without providing notice to you for any reason. You are responsible for complying with all terms of this Agreement governing the deposit or loan accounts which you access using electronic banking services. The laws of the State of Illinois and applicable Federal Law govern this Agreement. Any fees are disclosed on our schedule of fees or prior to your submitting your request (Bill Payment services such as CD orders or immediate payments). These fees are subject to change. You will be notified in writing at least thirty (30) days in advance of any changes. 

SECURITY 

LIMITATIONS OF LIABILITY

If your online banking password has been lost or stolen or in the event of unauthorized access to any of your accounts, contact us immediately. If you contact us within two business days after you learn of the loss or theft, you can lose no more than $50.00 if someone uses your password without permission. If you do NOT telephone or write us within two business days after you learn of the loss or theft of your password, and we can prove we could have stopped someone from using your password had you told us, you could lose as much as $500.00.

You must promptly review your electronic statement and accompanying items. You have 60 days from the date of mailing or e-mailing of your statement to notify us of any errors. If we are unable to recover lost funds due to your failure to notify us within 60 days, then your failure to notify us may result in your inability to recover those lost funds. American Chartered Bank may extend this time period if it determines that there were reasonable extenuating circumstances causing your delay (i.e. an extended hospital stay or long trip).

If you allow someone other than you to review your statements, you are still obligated to review the statement for any errors, unauthorized or omitted signatures, alterations or other irregularities. You are responsible for any wrongful act of your employees and agents. The time period within which you must notify us begins on the day the statement is emailed to you, regardless of when you open or receive the statement.

SHARING YOUR INFORMATION

We will disclose information to third parties about your account or the transfers you make:

• When it is necessary to complete a transfer
• To verify the existence and conditions of your account for a third party such as a credit bureau or merchant
• To comply with government regulation, court orders, or other reporting requirements
• If you give us written permission
• To affiliated companies

CONSUMER ONLINE BANKING

This automated service enables account holders to manage accounts through Online Banking via the American Chartered Bank web site at www.americanchartered.com

• You will gain access to Online Banking through the use of your personal computer (or other Internet capable device), via your Internet Service Provider, using your Access ID & Password
• You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for successful operation of Online Banking
• You will only have visibility or access to those accounts on which you are an owner/signer
• Since Health Savings Account Power of Attorney may transact business on the owner's account they will be able to view and access the account online
• Your log in information consists of an initial Access ID and Password, and will be emailed from American Chartered Bank. Your log in ID and password will consist of information known only to you
• In our Online Banking program you may perform the following:
  • View posted transactions (time frames will vary)
  • Make transfers between your deposit and loan accounts
    • The business day deadline for daily posting is 6:00 PM Central Time
    • Transactions made on WEEKENDS or BANK HOLIDAYS are processed on the following business day
    • In accordance with Federal Regulation D, savings and money market accounts are only permitted to conduct a maximum of six electronic transactions per statement period with no more than three by draft, ACH, Wire, or similar order to a third party. Excess transactions may require a restructuring of your account. These transactions include:
      • Online Banking transfers in or out of the account
      • Pre-authorized debits or credits (ACH)
      • Bank-by-Phone debits or credits
  • Export transaction history to financial software Quicken, Money and Quickbooks
  • Establish automatic balance and check posting alerts
  • If you enroll in Online Bill Pay, you can pay bills from your checking account. Daily deadline is 3:00 PM Central Time each business day
• For your protection, your Online Banking access will be disabled if you have not accessed it within a 9 month period

eSTATEMENTS

You can receive your periodic deposit and loan account statements more quickly and with greater security by using American Chartered Bank's eStatement service. Our security consists of 128-bit encryption of the data contained in the statement to protect it in transit. Industry standards are dynamic and constantly changing. We will use measures consistent with those standards, to maintain a reasonable level of security.

• Account statements will be sent via email as an Adobe PDF file attachment to you
• Notify us if your preferred email address changes
• Initial Password - A password is required to open your eStatement. Your initial password will be the first 5 characters of the email address, followed by the last 4 digits of your social security number or business Tax ID. The letters will be in UPPERCASE and the password is case sensitive
• You are responsible for obtaining, installing, maintaining and operating all computer hardware and software necessary for receiving eStatements
• You may need to adjust your security settings or spam filters to avoid having your eStatement sent to a junk mail folder
• Notify us if you fail to receive your eStatement
• We can change your eStatement password in the event of compromise, theft or loss. This change will occur on the statement date after you notify us. Please provide two business days to update your record.
• If your eStatement is returned as undeliverable, we will attempt to resend it or contact you to correct the email address
• If we are unable to reach you, we will send your statement to you via U.S. Mail to your address on file, as required by bank regulations
• You may request additional recipients for your eStatements by written request

ONLINE BILL PAYMENT

The Online Bill Pay feature is available for consumer checking account customers. A separate disclosure for Online Bill Pay is provided when your account is activated online.

• You are responsible for entering your payee information accurately
• Mailed payments are deducted from your account upon presentment, not on the send date
• You are responsible for any overdrafts that may occur
• The daily cutoff for bill payment is 3:00 PM Central Time each business day
• You are responsible for obtaining, installing, maintaining and operating all computer hardware and software necessary for Online Bill Pay
• Fees may apply for special services such as transaction histories recorded on Compact Disk (CD) and Immediate Bill Payments. Those fees will be provided to you at the time you request the service
• American Chartered Bank will reimburse you for any late payment fees or penalties you are charged up to a maximum of $50.00 per scheduled payment. We have no liability for late payments if funds are not available in your account. To qualify for this reimbursement:
  • You must provide us with the correct Payee name, address, phone number and account number
  • The payment must have been scheduled for mailing or electronic transfer at least 5 business days prior to payment due date
  • You must have had sufficient funds available to make the bill payment on the send date
  • You must provide us with a copy of the statement showing the late fee charged
• All pending payments must be canceled prior to canceling the Online Bill Pay service

CONTACT US

In the event of any of the following, please contact us:

• Lost or stolen password
• Forgotten Online Banking password (a reminder link is available online)
• eStatement password reminders or change requests
• Unauthorized access into your account or statements
• Change of email address
• Errors or questions regarding these services
• If you notice unauthorized transfers or transactions on your account
• You fail to receive your eStatement within a reasonable time
• You wish to cancel your Online Banking, Online Bill Pay or eStatement service

You may contact us via any of the following. Email and Contact Us inquiries are responded to not later than the close of the next business day following receipt.

Online at www.americanchartered.com using the "Contact Us" menu

Email to Online-Banking@americanchartered.com

Telephone Online Services at (847) 273-1665
     8:30 AM to 5:00 PM (Central) Monday-Friday
     9:00 AM to 2:00 PM (Central) Saturday
     Voicemail is available for messages after hours

Direct all Electronic Services correspondence to:

American Chartered Bank
Attn: Electronic Services
1199 E. Higgins Road
Schaumburg, IL 60173